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Ottobock returns process

Contact customer service at 800 328 4058 to obtain a Return Authorization Number (R.A. #). This is valid for 30 days.

Please follow the instructions below to complete the process:

For lithium-ion batteries and products containing them, read the shipping and return instructions carefully  Download 0.5 MB | PDF

Display your RA number prominently on the outside of the packing box. Your RA number can also be found in your Returns list.

 All returns and paperwork should be sent to the following address:

Ottobock Healthcare
Attn: Returns Department
5470 Harvester Rd
Burlington, ON L7L 5N5

Please Note: Issuing of an R.A. is not a guarantee to provide credit or replacement. Decisions are made only after product is evaluated. For more details, download and review our terms of sale, return policy, and warranty information.  Download 0.4 MB | PDF

If you have any questions regarding your return, please contact our Customer Service Department at 1 800 665 3327.