Meet Professional and Clinical Services
Ottobock’s Professional and Clinical Services department has the largest and most experienced staff in the industry. Whether you’re a practitioner, a technician, or someone who uses our products, we’re here to provide the best possible information, accessibility and support.
Gary Sjonnesen B.Sc. C.P. (c)
Director of Professional Clinical Services 905 466 5278
Gary is the Director of Professional and Clinical Services at Ottobock Canada. He holds an Honours Kinesiology degree from the University of Waterloo, and is a graduate from the Clinical Methods in Prosthetics and Orthotics program at George Brown College in Toronto. He practiced as a Clinical Prosthetist at West Park Hospital in Toronto for eight years, and then joined Chedoke McMaster Hospital in Hamilton where he served as Senior Prosthetist for ten years. Gary’s strengths as a clinician are matched by his dedication to the field, having served as President of the Canadian Association of Prosthetists and Orthotists, as well as President of the Ontario Association of Prosthetists and Orthotists.
Michael Pearce, C.P. (c)
Clinical Specialist, Lower Limb 416 768 8255
Originally from the United Kingdom, Michael gained his certification in Prosthetics in 1994 after spending four years in a craft apprenticeship program in limb manufacture and repair at J.E. Hanger Co. Ltd in Roehampton, London, England. After four years of clinical experience, Michael moved to St. John’s, Newfoundland in 1998 to complete his prosthetic internship. He then moved to London, Ontario where he continued to practice clinically for four more years, before joining Ottobock in the summer of 2005.
Stephane Daviault, C.P. (c)
Clinical Specialist, Upper Limb 416 997 2191
Stephane Daviault C.P.(c) graduated from College Montmorency. He worked at l’Institut de Réadaptation de Montréal for eight years before moving to Sherbrooke in 1998. There, Stephane continued his clinical practice at the Centre de Réadaptation Estrie for almost 17 years. Stephane has been involved with CBCPO as a Board member as well as an examiner for several years. He also taught prosthetics at College Merici, in Quebec City. He joined Ottobock in February of 2015.
Vincent Heneault, C.O. (c)
Clinical Specialist, Orthotics 416 986 9882
Vincent Heneault C.O. (c) graduated from College Montmorency. He worked in the private sector for seven years as a clinical orthotist, in charge of an office at Maisonneuve- Rosemont Hospital of Montréal. Vincent continued his clinical orthotic practice for thirteen years in the public sector at two rehabilitation centers, Constance-Lethbridge and Centre Montérégien de Réadaptation, in Montreal. He was a regional representative for Quebec on the board of directors of C.B.C.P.O. Vincent joined Ottobock in the fall of 2013.
Clinical Specialist, Custom Silicone 905 510 4691
Caroline is the Custom Silicone Specialist at Ottobock Canada. She graduated from College Mérici in 2007 from the Prosthetics and Orthotics program in Quebec. Caroline worked as a technician in the custom silicone lab before joining the Clinical Services team in 2011, where she works directly with clients and their clinicians to help find custom silicone solutions to best fit their needs. Caroline also travels around Canada and the U.S. supporting the Custom Silicone team and product line.
Clincial Specialist, Custom Silicone 905 580 7817
Ann-Djouly joined Ottobock in May of 2013, working in the Custom Silicone Lab. She graduated in 2014 from the Prosthetics and Orthotics program at College Mérici in Quebec with a background in business administration. In 2016, Ann-Djouly joined the clinical service team, working directly with clients and their clinicians. She aids customers in all aspects of the custom silicone fabrication process including assessment, casting, colour determination and fitting of the custom devices. Ann-Djouly also travels around North America, providing clinicians with both education and support in providing their clients with the best possible outcome.
Professional Clinical Services Coordinator 800 665 3327 ext. 4834
Cindy is the coordinator for both professional clinical services and P&O After-Sales Service in Canada, with a background in financial and event planning. She is a detail-oriented professional with strengths in creation, planning and execution of events as well as streamlining processes for high efficiency. Cindy is the contact person for all educational requirements and prosthetic repairs in Canada. She provides support to the entire clinical staff, and ensures that events run smoothly for both attendees and staff. Cindy began her career in 2001 as an executive assistant for a private medical supply company, before joining Ottobock in the spring of 2009.